Customer Service Training

• Marketing directors and managers
• Brand and product managers
• Customer Rentention Managers
• Direct and Interactive Marketing Managers
• Marketing and Data Analyst
• Customer Relationship Management Executives
• Retail and Customer Service Managers

• define the opportunities for your organization to improve your customer interactions in ways that are truly significant to the customer
• Identify and benchmark your customer service processes
• Assess the effectiveness of your customer service operations

• Marketing directors and managers
• Brand and product managers
• Customer Relationship Management Executives
• Retail and Customer Service Managers

• Identify and benchmark your customers’ experiences
• Define opportunities for your organization to improve customer interactions in ways that are truly significant to the customer
• Prioritize changes that are valuable to your company and its customers
• Develop a future state customer experience map

• Middle-Level and Senior-Level Executives with responsibilities for: Marketing, Customer Retention, Database Marketing, Business Development, Corporate Communications, Strategic Planning, Sales Promotion, Customer Relations/Satisfaction, Customer Service,

The marketing of ‘services’ requires a unique approach that has distinctive elements. In this one day course, we will explore the strategies and tactics needed to cope with the ever changing business environment in the Nigerian market.

• Appreciate the challenges of marketing ‘services’
• Appreciate the dynamics of the consumer purchase-decision process
• Analyze and segment targeted business and consumer markets
• Establish effective solution selling disciplines
• Create effective marketing plans that stimulate sales
• Recognize elements of success and failure in effective marketing

To obtain a detailed course outline or register for a class please call Desola on 07070036701; email adesola@loyaltysolutionsnigeria.com