Opinionmeter Customer Feedback tool offers a wide range of integrated solutions for capturing real-time customer feedback from your customer’s Point-of-Experience: that is, the moment your customer experiences your service or product.

Our Customer Feedback Solution reaches all customer touch points within your organization and delivers actionable online reporting in real-time.

It is a business tool that:

* Improves the speed of business intelligence gathering & processing
* Automates the customer feedback process
* Helps automate the business performance evaluation process
* Ensures process integrity & reduces human error
* Tells your customers you care, and really mean it

It is ideal for measuring and monitoring customer satisfaction, measuring response to change programs as well as new product development and testing; while offering the following advantages:

*    Portable, so can be placed anywhere (e.g. Service/Banking halls, waiting rooms, lobbies, etc.) for quick and easy access.
*    Instant access to on-site survey data.
*    Automates the customer feedback process.
*    Eliminates human error and reduces chances of manipulation.
*    Unlimited capability to customize questionnaires.
*    Simple to setup and use.
*    Each response with a time and date stamp for trend analysis.
*    Cheaper operational cost.
*    Customer friendly and very attractive.