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Though the name itself may seem a bit mysterious, the concept of mystery shopping is actually straightforward. Also referred to as secret shopping, performance evaluations, service checks and frontline evaluations to name a few, mystery shopping allows companies to obtain a “snapshot in time” by trained researchers who know in advance what they are to evaluate. It provides management a method to quickly yet efficiently evaluate their business practices, deliverables, and employees from the perspective of a non-biased consumer. Mystery shopping service involves certain individuals who are known as Mystery shoppers. Mystery shoppers posing as normal customers perform specific tasks—such as purchasing a product, asking questions, registering complaints or behaving in a certain way – and then provide detailed reports or feedback about their experiences. |
Loyalty solutions Limited (LSL) saw the need to offer operations research service to corporate organizations, which MYSTERY SHOPPING SERVICE provides, allowing prospective organizations to monitor the operations they carry out and the quality of service they deliver to their clients.As an integrated service provider, Loyalty Solutions Limited (LSL) focuses on helping its clients acquire new customers, improve customer loyalty & retention and improve the services of our clients, thereby increasing the clients gross earnings and stimulate business growth.
The following are the Benefits of using mystery shopping:
- Improve your service levels.
- Check staff performance.
- Understand your customers.
- Keep you clients satisfied every time.
- Increase your sales figures.
- Improve stock inventory.
- Increase customer loyalty.
- Improve your brand image
- Survey your competitors
- Beat your competitors
- Benchmark against previous performance.
- Stimulates business growth.
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