Our outsourced services division, Lealta Management Services offers an outsourced loyalty program operations infrastructure and applications suite leased to our clients in a cost-effective, efficient and user-friendly package.
Our firm, having formed an array of relationships that span from Strategic Consulting to Technology Implementation and Scheme Management with companies in the West African region, is keenly aware of the growing demand for the implementation of customer loyalty programs by firms in all industries. However, due to the pioneering nature of this endeavor, we are also aware of the technological, infrastructural and personnel challenges faced by most West African firms when considering the deployment of a loyalty program.
To that end, as the foremost loyalty marketing consultancy in the region, we have implemented a solution to provide an end-to-end Loyalty Program Management Service that is based on knowing our clients and their needs, derived from an understanding of the West African Market, and utilizes the skill & experience we have gained over the last decade in the loyalty industry. Lealta Management Services understands and provides a solution to the attendant challenges and risks anticipated by firms such as yours who may be considering a Customer Loyalty & Incentive Program. Lealta Management Services can even provide operations support for existing customer loyalty programs.
Most of these strategies achieve initial goals of new customer acquisition and a short-term uplift in per customer spend; the problem is, they often fail to help firms establish a long-term relationship with their customers, thereby often failing to meet customer satisfaction benchmarks, resulting in lower customer loyalty and retention rates.
| 
