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.: Training and Professional Development
Overview | Course List | How to Register | LSL Training Gallery
LSL Training

We provide knowledge & insight based global best practice with a practical local frame work that enhances our clients’ market performance and understanding.

Through our team of highly experienced professionals, as well as international resource personnel, we provide the knowledge based and practical training required to achieve our clients’ customer related objectives.

Training Courses for 2012
Course Title
 
Date
 
Venue
Motivating Customers: The Psychology of Rewards   24th February, 2012   Lagos, Nigeria
Customer Churn Management:Preventing your Customers from Leaving   14th - 16th March, 2012   Lagos, Nigeria
Customer Loyalty Marketing   18th - 20th April, 2012   Dubai, UAE
The Customer Experience: Process Mapping and Optimization   10th -11th May, 2012   Lagos, Nigeria
Strategic Marketing Management   24th - 25th May, 2012   Lagos, Nigeria
Customer Service/Care Essentials   8th June, 2012   Lagos, Nigeria
Customer Acquisition and Retention   28th - 29th June, 2012   Lagos, Nigeria
Customer Relationship Management   18th - 20th July, 2012   Accra, Ghana
New Product Development: Techniques and Strategies   6th - 7th September, 2012   Lagos, Nigeria
Customer Feedback 2.0: The VOC Impact   21st September, 2012   Lagos, Nigeria
Relationship Marketing: Establishing Profitable Customer Relationships   12th October, 2012   Lagos, Nigeria
Customer Lifecycle Management   25th - 26th October, 2012   Lagos, Nigeria
Strategic Service Management   16th November, 2012   Lagos, Nigeria
 

How to Register

You can register directly with LSL on-line by filling the Online Registration form.
If you prefer not to send the requested information over the Internet, you may register by mail or phone. In order to guarantee a place on the course, delegates are kindly advised to register at least 6 weeks prior to the course start.

GROUP BOOKING DISCOUNTS:

Early Bird Discount – 10% (Registration 6 weeks before each Course)
* 3 Delegates - 7.5%
* 4 Delegates - 10%
* 5 Delegates - 12.5%
* Available for delegates from one organization attending the same course.

EMAIL CONFIRMATIONS:

You could email your confirmations to us on executivetraining@loyaltysolutionsnigeria.com or service@loyaltysolutionsnigeria.com.
Please include the following details: Company Name, Address, Name of Participant(s), Course(s) to be Registered For, Designation(s), Contact Person (Name, Number and Email Address)

CANCELLATION POLICY:

A full refund less an administration fee of N40,000.00 will be given for cancellation requests received up to 20 working days before the event. Cancellations must be made in writing (letter or email) and reach this office before the 20 working day deadline.
Delegates who cancel less than 20 working days before the event, or who don’t attend, are liable to pay the full course fee and no refunds can be given. However, if you wish to attend the next course, and you have paid your course fee in full, you will only be invoiced for 25% on that course fee. Please note that the next course must take place within 6 months of the initial application. Of course a replacement is always welcome.

In-House Training:

All our programs can be delivered in a cost-efficient option as “in-house” sessions. We can also develop custom programs to meet your specific training needs. This option can be at your chosen location at a time that is convenient for you at a highly cost-effective rate

DISCLAIMER:

Loyalty Solutions Limited reserves the right to change or cancel any part of its published programmed or teaching faculty due to unforeseen circumstances with a reasonable notice time.

CUSTOMER INFORMATION:

The information you provide will be safeguarded by Loyalty Solutions Limited whose subsidiaries may use it to keep you informed on relevant products and services.