.: Turnkey Managed Loyalty Services

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We provide a complete turnkey (cradle-to-grave) solution including all resources and technology for the design, implementation and management of loyalty marketing programs, with one key purpose
– to help our clients identify, retain and grow the yield from their best customers through long-term, interactive, value-added relationships

while recognizing and rewarding customers for their transaction behaviour.

Whether you want us to consult and / or design, implement and/or operate a loyalty program from the ground up or enrich an existing program, LSL is equipped to address each of your loyalty needs and configure a program designed to your particular business needs.

We therefore provide our clients with services covering all aspects of the program value-chain.

1. The Loyalty Program Consulting and Design Services (development & program build)

We perform a Discovery Assessment on the client to ascertain the level of Loyalty Readiness and Design Requirements to meet identified needs. The Program Concept is then developed, and on passing Testing & Validation we proceed with Solution Integration into the Client’s operations.

2. A Loyalty Program Technology Platform (loyalty technology to operate & manage)

Working with our partner, Netcarrots Loyalty Services, we make available our proprietary loyalty platform, Allegiance Enterprise (AE) for our clients use. Allegiance Enterprise is an exceptional loyalty platform that provides a wide range of flexibility and scalable performance in the management of an enterprise wide loyalty program. Allegiance Enterprise not only provides a comprehensive suite of loyalty components but it brings with it powerful integration tools via web services making integration with client applications a breeze.

3. Loyalty Program Operations Management Services (daily program operations)

We provide the key resources (personnel & know-how) to manage the daily operations of our clients’ loyalty program. Working in collaboration with our client (and based on the clients best interests & approvals) we monitor and manage all aspects of the live running of a loyalty program, utilizing our experience and know-how to deliver best value for our clients whilst allowing our client to focus on their own core business competencies.

4. Rewards and Fulfillment Services (resources & infrastructure to deliver on the program promise)

Rewarding your customers for profitable transactions is the important to the relationship between a firm and its customers. Delivering on the ‘Reward promise’ is absolutely critical to a program’s success. Loyalty & Reward programs are most successful when they provide carefully selected reward items that will be appreciated by specific customer segments and the process of obtaining those rewards is simplified.

To enable this, we have infrastructure & personnel at dedicated partner locations nationwide & a dedicated online platform at www.rewardsboxnigeria.com aimed at enabling the identification, selection & cataloguing of reward items for clients loyalty programs; and the fulfillment of customer redemption orders in any part of Nigeria.

5. Customer Benefit Network Development Services (partnerships & value-added features)

LSL’s Customer Benefits Network Development Service offers our Clients an exclusive and customized pool of partners that provide unique discounts, special privileges and terrific offers on products and services. These consumer benefits are developed and targeted at rewarding and retaining our clients’ defined customer segments.